Heybaji online — Privacy Policy

Heybaji online (referred to hereinafter as "we", "heybaji online", or "the Platform") takes your privacy seriously. This Privacy Policy ("Policy") describes how heybaji online collects, uses, discloses, and protects your personal information.

By using heybaji online's website, app, or any of our services, you are considered to have read and accepted this Privacy Policy.

This policy applies to:

• Users of the heybaji online website and mobile app.
• For both registered members and guest users.
• Those who reach out to our customer support team.

Heybaji online collects your information in several ways. The details are outlined below:

A. Information You Provide Directly

B. Automatically Collected Information

The following information is collected automatically while you use heybaji online:

• IP address and device type.
• Browser type and operating system.
• Page visit logs, click patterns, and session duration.
• Geolocation data (country and city level only).
• Referral source — how you found our site.

C. Information Received from Third Parties

• Transaction confirmation details from payment processors.
• KYC information from identity verification services.
• Risk assessment data from the anti-fraud system.

Heybaji online uses your information only for specific, legitimate purposes. No data is ever processed unnecessarily.

• Account management: To register, log in, and keep your profile active.
• Payment Processing: To process deposits and withdrawals securely.
• Identity verification: To complete the KYC process for fraud prevention.
• Customer Support: To address your questions and resolve any complaints.
• Promotions & Bonuses: To send you personalised offers (only with your consent).
• Security Assurance: To detect unusual activity and prevent fraud.
• Legal Compliance: To meet regulatory authority requirements.
• Service Improvement: For analytical purposes to improve your platform experience.

Heybaji online follows a strict policy — your personal information is shared only in the limited circumstances outlined below:

Service Partners

Heybaji online works with trusted partners to operate its services, including payment processors, KYC verification providers, and cloud storage providers. All partners are contractually bound to uphold our privacy standards.

Legal obligations

Information may be disclosed in response to a valid legal order, court directive, or government investigation by a competent authority. In such cases, heybaji online seeks legal counsel and discloses only the minimum information required.

Business restructuring

In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity. This Privacy Policy will continue to apply in such cases.

Heybaji online uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Cookie Type

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Heybaji online does not retain your data beyond defined periods. Retention periods vary depending on the type of data:

• Account Information: For the duration your account remains active, and for 5 years after closure.
• Transaction Records: 5–7 years as required by legal obligations.
• KYC Documents: 5 years after verification.
• Customer Support Contact: Up to 3 years after last contact.
• Log Files & Analytics Data: Up to 1 year.

Once the designated retention period ends, your data is securely deleted or anonymised so that you can no longer be identified.

As a heybaji online user, you have the following rights over your personal data:

• Right of Access: The right to know what personal information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or outdated information.
• Right to Erasure: Request to have your data deleted under certain circumstances.
• Right to restrict processing: Request that your data be restricted from use for specific purposes.
• Data Portability: Request a copy of your data in a structured, portable format.
• Right to Object: The right to opt out of marketing communications.

Heybaji online uses industry-leading security technology to protect your data:

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: 24/7 active firewall protection against unauthorized access.
• Regular Security Audits: Tested by independent cybersecurity experts.
• Data Backup: Regular encrypted backups stored on secure servers.
• Staff training: All staff are trained to comply with data protection regulations.

Heybaji online strictly does not collect data from or provide services to anyone under the age of 18. Age verification is mandatory at registration, and if a minor is identified, their account is immediately suspended and all associated data is deleted.

If you suspect a minor is using heybaji online, please contact us immediately — we will take prompt action.

Heybaji online reserves the right to update this Privacy Policy at any time. If significant changes are made, you will be notified via email or an on-platform announcement. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, please get in touch with us:

• Email: support@heybajionline.com
• Live Chat: Support available 24/7
• Help Center: help-center